1. Managed Services
Sapura Synergy offers services and facilities (Managed Services) that enable customers to maximise their application performance, availability, security and stability, omitting upfront and heavy investment in system and human resources. These services include:-

• Internet Data Center – data center hosting, server hosting, co-location, network access, facilities management and business continuity services

• IT Utility Outsourcing –outsourcing of all or a selected area of customers’ IT Utility. This may include the buy back of equipment and absorbing of existing staff.

• Business Process Outsourcing – management of customers’ selected business process through service level agreement. This includes payroll processing, global email operations and HR automation.

• Shared Services Outsourcing – operations and maintenance of customers’ back-office and other core applications, such as SAP, Oracle Business Suite, Peoplesoft HR and CRM.

• Managed Internet and Intranet Services – hosting and management of customers’ internet and intranet services.

• Managed Application Services – offers a suite of applications to customers on a fully managed basis, whereby customers are able to omit capital
expenditure on software and hardware and still able to fulfil their application requirements on a subscription basis.

2. Fulfilment Assurance
Sapura Synergy offers customers a seamless support service experience (Fulfillment Assurance) through a single window/point-of-contact approach. This service is available nation-wide with Sapura Synergy’s network of service centres located at most major towns and professionally-staffed call centre.

• Deployment Service – end-to-end hardware and software rollout logistics services including distribution, (re)configuration, installation, testing and commissioning, user training and documentation.

• Service Desk – serves as a Single Point of Contact for all fulfillment activities to facilitate the restoration of normal operational services with minimal business impact on the customer within agreed service levels (SLA) and business priorities. As the customer advocate, the Service Desk is responsible for the incident lifecycle management from the moment of incident creation to closure and retirement, keeping the customer central and informed throughout the process.

• Technical Support – provides technical support services such as warranty, repairs and maintenance, consumables replenishment, and backup and recovery services.

• Commercial Call Centre - provides inbound customer care and outbound telemarketing campaign services to both local and multinational customers.

• Technology Provisioning – offers a suite of technology components, including servers, PCs, desktop software and peripherals, to customers on a monthly subscription basis. The Technology Provisioning Plan (TPP) includes features such as single-point-of-contact support service, nationwide parts and support centres, fulfillment of agreed service levels, asset management, and periodic technology upgrade/refresh